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FAQ

Will the CarPET Scratch Stopper fit my door?

The CarPET Scratch Stopper is specifically contoured and shaped to fit the vast majority of U.S. standard 28”, 30”, 32″, 34″, and 36” doors. Be sure to follow size selection chart below.

What size should I order?

Measure the horizontal width of your door.  Then use diagram below to select the appropriate CarPET Scratch Stopper size for your door.

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Door Measurement CarPET Scratch Stopper Size
27 1/2″ – 27 15/16″ CarPET Scratch Stopper for 28″ doors
29 1/2″ – 29 15/16″ CarPET Scratch Stopper for 30″ doors
31 1/2″ – 31 15/16″ CarPET Scratch Stopper for 32″ doors
33 1/2″ – 33 15/16″ CarPET Scratch Stopper for 34″ doors
35 1/2″ – 35 15/16″ CarPET Scratch Stopper for 36″ doors

 

Can I close my door over it?

Yes, the CarPET Scratch Stopper was designed to allow doors to open and close normally while the product is in use.

Note: A minimum clearance of 1/8″ between the carpet and the door is required, which most homes typically have.  In certain rare cases, the space between the carpet and the door may be insufficient.  To be on the safe side, we advise that you measure prior to ordering.

What if I’m not satisfied with my CarPET Scratch Stopper purchase?

If you are not totally satisfied with your purchase for any reason, simply return it to us within 30 days for a full refund.  We back our products with a 100% satisfaction guarantee.   See our Return Policy for details.

Is it safe for my cats?

Yes!

Will it damage my carpet?

No.

How long does it take before it works?

The CarPET Scratch Stopper stops cats from scratching immediately.

What is it made of?  Can I walk on it?

The CarPET Scratch Stopper is made of strong, durable plastic that is thick enough to walk on, yet thin enough to allow you to close your door over it.

How does it stay in place?

The bottom surface is equipped with grippers that help prevent it from moving.

Can I leave it on the carpet?  Or do I have to pick it up all the time?

Some cat owners choose to use it on an as-needed basis, others keep it on their carpet continuously.  It is simply a matter of individual preference.

What color is it?

The CarPET Scratch Stopper is colorless and semi-transparent.

How can I check the status of my order?

Visit the following link to submit a request. http://www.carpetscratchstopper.com/order-status/

 

 



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